Privacy Policy
Mellow Auto Rentals (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how you can manage it when using our website and rental services.
Information We Collect
When you use our services, we may collect the following personal information:
Contact Information: Name, email address, phone number
Rental Details: Vehicle preferences, rental dates, pickup and drop-off locations
Payment Information: Credit/debit card details (processed securely via Stripe), or cash payment confirmation
Other Information: Any additional details you provide in forms or communications
How We Use Your Information
We use your personal information to:
Process rental requests and payments
Confirm vehicle availability and manage your booking
Communicate with you about your rental, including updates or changes
Respond to customer service inquiries
Improve our services and website experience
Payment Information
All credit/debit card payments are processed securely through Stripe. We do not store full card numbers on our servers. For cash payments, we securely track the transaction for confirmation and record-keeping purposes.
Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your data with:
Payment processors (e.g., Stripe) to process transactions
Authorized third-party service providers for operational purposes (e.g., software for managing rentals)
All third parties are required to keep your information secure and use it only for the purposes we specify.
Cookies & Tracking (Optional)
We may use cookies or similar technologies to enhance your experience on our website, track website performance, and improve our services. You can manage or disable cookies through your browser settings.
Data Protection
We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, disclosure, or loss. Access to your information is limited to employees and service providers who need it to perform their job functions.
Your Rights
You have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Opt out of marketing communications
Children's Privacy
Our services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the effective date. Your continued use of our services constitutes acceptance of the updated Privacy Policy.
SMS& Communication
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected]
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy click here.
SMS Opt in is used by Mellow Auto Rentals to send one-to-one informational and customer service SMS messages to customers who have voluntarily provided their phone number through our website, rental inquiry forms, or direct communication. Messages include rental inquiry, booking details, and customer service updates. Messages are only sent to users who have opted in to receive SMS communication and are not used for unsolicited marketing.
Providing reliable personal-use car rentals with transparent pricing and straightforward rental terms.
678-892-6155
605 Athens Hwy
Loganville GA 30052
© 2026 Mellow Auto Rentals. All rights reserved.